As each product is hand-made, some slight variations from pictures on this site are normal. Please allow up to 1cm difference in measurements.
Customised items are not eligible for return/refund unless it is defective (e.g. size does not match your order description).
Should you wish to return your item, please take note of our return policy below.
Reach out to us or email firstname.lastname@example.org within 7 days.
Return mail should reach within 14 days of delivery.
Items have to be unused and in original packaging. If it is returned in used condition (e.g. stained), we reserve the right not to exchange a new piece & you will have to pay the postage fee to mail it back.
Unless otherwise agreed, cost of returning the item by mail will be borne by buyer.
Recommended to mail back via registered mail/trackable mode to avoid any loss of item or damage during transit.